Help & Support

Help & Support

Have a question?

Check our frequently asked questions or get in touch with our friendly UK based team.

Frequently Asked Questions


How long do drop ship items take to arrive?

How long does delivery normally take?

I've missed my delivery, what now?

Your Order

Gifts / Presents - Will a receipt be included in the parcel?

How do I track my order?

After You've Ordered

How can I deal with a problem I’ve encountered?

I've received the wrong items, what should I do?

How do I return my order?

What should I do with my faulty product?

Before You Order

What is your Price Match Promise?

What are your customer service opening hours?

I'd like some information on a specific product

I've forgot my online username / password

Email Us

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Type of Enquiry*


Write Us a Letter


Hugh House

Galpharm Way

Dodworth Business Park


South Yorkshire

S75 3SP