Help & Support

Help & Support

Have a question?

Check our frequently asked questions or get in touch with our friendly UK based team.


Frequently Asked Questions

Delivery

How long do drop ship items take to arrive?

How long does delivery normally take?

I've missed my delivery, what now?

Your Order

Gifts / Presents - Will a receipt be included in the parcel?

How do I track my order?

After You've Ordered

How can I deal with a problem I’ve encountered?

I've received the wrong items, what should I do?

How do I return my order?

What should I do with my faulty product?

Before You Order

What is your Price Match Promise?

What are your customer service opening hours?

I'd like some information on a specific product

I've forgot my online username / password

Call Us

0330 3500 521

Customer Services
Monday to Thursday: 9am - 5pm
Friday: 9am - 4.30pm

Telesales
Monday to Thursday: 9am - 5pm
Friday: 9am - 4.30pm
Saturday: 10am - 1.30pm
Sunday: 10am - 4pm


Email Us

Your Name*

Telephone Number*

Email Address*

Type of Enquiry*

Query*


Write Us a Letter

Direct2Mum

Hugh House

Galpharm Way

Dodworth Business Park

Barnsley

South Yorkshire

S75 3SP