Returns Information | Direct2Mum

Returns Information

Cancellations, Returns and Refunds

You can return an item to us within 14 days of placing your order providing the item is brand new, unused and in its original packaging with the proof of original purchase.

If you would like to make a return you must first email us on, with the subject “Returns”. Please include your customer order number in the subject line and we will be happy to process your return.

If you made an order in error, or have simply changed your mind, then you have until 2:30pm on the day of placing the order to cancel. Should you place an order on a Saturday or a Sunday, then you have until 2:30pm on the next working day to cancel.

Customer Service

We want to do all we can to ensure every single one of our customers are happy with their purchase. Should you have any concerns or questions, please email us at

Please allow us the opportunity to rectify any problems before you leave us reviews. The Direct2Mum family is here for you.

Our customer service opening hours are: Monday-Friday 9am-5pm

For more information on cancelling your order, returns and refunds - Please Click Here