Why Direct2Mum

Free Delivery

We offer free standard delivery on all orders over £50 with a 1 hour timeslot so there's no need to wait in all day. We also deliver both Saturday & Sunday!

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365 Day Returns

Return the item to us within 365 days of placing your order and we will give you a full refund.

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Trusted Seller

With over 50 years of combined experience in the retail, sales and nursery industry are ready and waiting to assist you.

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Price Match Promise

To ensure you get the best possible price, we already price match our competitors for you.

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The Leading Brands

We stock all of the leading brands in the industry, check out our full range today!

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Help and Support

Our Yorkshire Based Sales & Customer Service teams are always on hand to provide expert advice every step of the way.

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Ways to Shop

Online

Start your shopping adventure with us online now

Mobile

Check out our mobile friendly site so you can browse at the tip of your thumb

Instore

Visit our Nursery Store in Barnsley, South Yorkshire next to J37 of the M1

Call Us

Call our sales team on 0330 3500 521 who will be happy to help you


Delivery

We know how frustrating it is when you're excited to receive a parcel, that's why we can deliver the very next day when you order before 6pm.

What's more if your order is over £50 there's no delivery cost. Our delivery service is available to the UK mainland only. Our delivery service is also available for orders placed on a Saturday & Sunday.

Delivery Charges

Under £50

Over £50

Standard

£3.99

Free

Next Day

£4.99

£2.50

Saturday

£7.99

£7.99

Sunday

£8.99

£8.99

Free Text Alerts

Our delivery partner DPD will send you free text alerts to let you know the hour timeframe that your parcel will arrive on your delivery day.

Track Your Order

You can track exactly where your delivery driver is on your delivery day on your smartphone, all you need is your tracking number.

Change Your Delivery

If you're out at the shops or picking your children up from school, reply to the DPD text choosing to leave your parcel with a neighbour, in a safe place or delivered another day!

Take Control

No more waiting about for your delivery anymore, or contacting our Customer Service team to find out when your parcel will be delivered.

Sadly we can't always offer our next day delivery to certain remote parts of the UK. Click Here to see a full list of excluded postcodes.

Unfortunately we cannot offer our next day service to customers living in the following postcode areas: AB36, AB37, FK20, G83, HS1 - HS9, IV1, IV4 - IV11, IV13 - IV28, IV40 - IV63, KA27, KA28, KW0 - KW14, KW15 - KW99, PA20 - PA99, TR21 - TR25, ZE1 - ZE3 and selected rural areas within Northern Ireland and Cumbria.
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Next day delivery is also available on Saturday (£7.99) & Sundays (£7.99) when you order up until 2pm. All orders placed at the weekend will be delivered on Tuesday as standard..

Some larger items may take longer to arrive as they are delivered directly from the supplier. We will provide you an estimated delivery date in the checkout process.

When your order is over £50 delivery is on us, as a thank you for choosing to shop with Direct2Mum


365 Day Returns

We know that when you are expecting a baby or have children you can't always get round to what you would like to as quick as you would like to.

We believe in giving you as much time as we can to let you decide on your purchase. If you decide the product isn't what you expected then just return the item back to us within 365 days of placing your order and we will give you a full refund.

Full Refund

Once we receive your items back we will process a full refund to your original payment method within 14 days.

Exchange

If you've changed your mind about the order, speak to our Customer Service Team to cancel and replace your order for the new item.

Collection

Should you not wish to return the goods yourself we are able to arrange a collection for you costing £10 (this charge does not apply to faulty goods).

Customer Service

Our friendly Yorkshire based Customer Service team are available to help you every step of the way.

What To Do

1

Firstly, ensure your goods are in their original packaging, unused and returned in a saleable condition.

2

Decide if you'd like a refund for your item or you simply want a replacement in a different colour, size or model.

3

Should your item be faulty or broken, please ensure you let us know so we can arrange your free return (within 28 days).

4

If your goods develop a fault after 28 days, we may arrange for your item to be repaired with the supplier.

Then get in touch so we can arrange your return. Call our Customer Service team on 0330 3500 521 or click here to email us.


Price Match

We match our prices daily, that's why if you find a product cheaper with a competitor, we'll match the price for you!

Kiddicare

Mothercare

Online4Baby

Winstanleys Pramworld

Glasgow Pram Centre

Precious Little One

Halfords

John Lewis

BabiesRUs

What To Do

Find the product on our competitors website, and obtain the price and product number.

Send us the information along with the web address (ensuring it's not a price comparison / auction site such as eBay)

Then get in touch so we can match the price for you! Call our Customer Service team on 0330 3500 521 or click here to email us.